Memory-augmented conversational agents enable personalized interactions using long-term user memory and have gained substantial traction. However, existing benchmarks primarily focus on whether agents can recall and apply user information, while overlooking whether such personalization is used appropriately. In fact, agents may overuse personal information, producing responses that feel forced, intrusive, or socially inappropriate to users. We refer to this issue as \emph{over-personalization}. In this work, we formalize over-personalization into three types: Irrelevance, Repetition, and Sycophancy, and introduce \textbf{OP-Bench} a benchmark of 1,700 verified instances constructed from long-horizon dialogue histories. Using \textbf{OP-Bench}, we evaluate multiple large language models and memory-augmentation methods, and find that over-personalization is widespread when memory is introduced. Further analysis reveals that agents tend to retrieve and over-attend to user memories even when unnecessary. To address this issue, we propose \textbf{Self-ReCheck}, a lightweight, model-agnostic memory filtering mechanism that mitigates over-personalization while preserving personalization p
Personalized large language models (LLMs) adapt model behavior to individual users to enhance user satisfaction, yet personalization can inadvertently distort factual reasoning. We show that when personalized LLMs face factual queries, there exists a phenomenon where the model generates answers aligned with a user's prior history rather than the objective truth, resulting in personalization-induced hallucinations that degrade factual reliability and may propagate incorrect beliefs, due to representational entanglement between personalization and factual representations. To address this issue, we propose Factuality-Preserving Personalized Steering (FPPS), a lightweight inference-time approach that mitigates personalization-induced factual distortions while preserving personalized behavior. We further introduce PFQABench, the first benchmark designed to jointly evaluate factual and personalized question answering under personalization. Experiments across multiple LLM backbones and personalization methods show that FPPS substantially improves factual accuracy while maintaining personalized performance.
Large Language Models (LLMs) have enabled increasingly personalized interactions by adapting to users' preferences, contexts, and long-term histories. However, the mechanisms that enable personalization also expand the safety landscape in ways not systematically addressed by existing literature. Existing reviews typically focus either on personalization or safety, leaving their intersection largely unexplored. We present the first comprehensive, safety-aware review of personalized LLMs. We organize personalization along three dimensions-user representation, personalization paradigm, and evaluation-and introduce a unified taxonomy of safety risks. At the representation level, we analyze risks arising from diverse user representations. Across mainstream personalization paradigms, we delineate vulnerabilities inherent to prompting, retrieval augmentation, parameter fine-tuning, reinforcement learning, Mixture-of-Experts (MoE), pruning, agent frameworks, and multimodal personalization, and synthesize mitigation strategies across the model lifecycle. Beyond these fine-grained risks, we characterize paradigm-agnostic safety risks arising from personalized adaptation. We further summarize
Despite growing interest, most evaluations of large language models' (LLMs') personalization abilities have relied on synthetic data. It remains unclear how well current personalization systems work for real users. In this paper, we study the gap in LLM personalization performance when using synthetic versus human data. We collect human conversations (550 conversations) and judgments across three stages of personalization: extracting user attributes from conversations (5,949 judgments), pairing relevant attributes with new prompts (11,919), and incorporating relevant attributes into a personalized response (1,101). Incorporating human data reveals system limitations at each stage. Models struggle to extract attributes from human conversations, disagree with human judgments on relevant attributes, and generate personalized responses that humans judge no better than generic responses (though that LLM judges widely rate as better). We introduce two lightweight training-based interventions that shift automated personalization evaluation closer to human data in our first two stages. However, in our third stage we find that learned reward models achieve only modest correlation with human
Large language model (LLM) personalization aims to align model outputs with individuals' unique preferences and opinions. While recent efforts have implemented various personalization methods, a unified theoretical framework that can systematically understand the drivers of effective personalization is still lacking. In this work, we integrate the well-established cognitive dual-memory model into LLM personalization, by mirroring episodic memory to historical user engagements and semantic memory to long-term, evolving user beliefs. Specifically, we systematically investigate memory instantiations and introduce a unified framework, PRIME, using episodic and semantic memory mechanisms. We further augment PRIME with a novel personalized thinking capability inspired by the slow thinking strategy. Moreover, recognizing the absence of suitable benchmarks, we introduce a dataset using Change My View (CMV) from Reddit, specifically designed to evaluate long-context personalization. Extensive experiments validate PRIME's effectiveness across both long- and short-context scenarios. Further analysis confirms that PRIME effectively captures dynamic personalization beyond mere popularity biases
Image generation models are usually personalized in practical uses in order to better meet the individual users' heterogeneous needs, but most personalized models lack explainability about how they are being personalized. Such explainability can be provided via visual features in generated images, but is difficult for human users to understand. Explainability in natural language is a better choice, but the existing approaches to explainability in natural language are limited to be coarse-grained. They are unable to precisely identify the multiple aspects of personalization, as well as the varying levels of personalization in each aspect. To address such limitation, in this paper we present a new technique, namely \textbf{FineXL}, towards \textbf{Fine}-grained e\textbf{X}plainability in natural \textbf{L}anguage for personalized image generation models. FineXL can provide natural language descriptions about each distinct aspect of personalization, along with quantitative scores indicating the level of each aspect of personalization. Experiment results show that FineXL can improve the accuracy of explainability by 56\%, when different personalization scenarios are applied to multiple
Targeting and personalization policies can be used to improve outcomes beyond the uniform policy that assigns the best performing treatment in an A/B test to everyone. Personalization relies on the presence of heterogeneity of treatment effects, yet, as we show in this paper, heterogeneity alone is not sufficient for personalization to be successful. We develop a statistical model to quantify "actionable heterogeneity," or the conditions when personalization is likely to outperform the best uniform policy. We show that actionable heterogeneity can be visualized as crossover interactions in outcomes across treatments and depends on three population-level parameters: within-treatment heterogeneity, cross-treatment correlation, and the variation in average responses. Our model can be used to predict the expected gain from personalization prior to running an experiment and also allows for sensitivity analysis, providing guidance on how changing treatments can affect the personalization gain. To validate our model, we apply five common personalization approaches to two large-scale field experiments with many interventions that encouraged flu vaccination. We find an 18% gain from persona
Visual personalization is essential in user-facing AI systems such as smart homes and healthcare, where aligning model behavior with user-centric concepts is critical. However, recent large Vision-Language Models (VLMs), despite their broad applicability, remain underexplored in their ability to adapt to individual users. In this paper, we introduce MMPB, the first extensive benchmark for evaluating VLMs on personalization. MMPB comprises 10k image-query pairs and includes 111 personalizable concepts across four categories: humans, animals, objects, and characters, with the human category enriched with preference-grounded queries. We structure personalization into three main task types, each highlighting a different key property of VLMs. Using 23 widely used VLMs including both open- and closed-source models, we evaluate personalization performance via a three-stage protocol: concept injection, multi-turn dialogue, and personalized querying. Our findings indicate that most VLMs (including some closed-source models) struggle with personalization, particularly in maintaining consistency over dialogue, handling user preferences, and adapting to visual cues. Our analysis reveals that t
Personalization of Large Language Models (LLMs) has recently become increasingly important with a wide range of applications. Despite the importance and recent progress, most existing works on personalized LLMs have focused either entirely on (a) personalized text generation or (b) leveraging LLMs for personalization-related downstream applications, such as recommendation systems. In this work, we bridge the gap between these two separate main directions for the first time by introducing a taxonomy for personalized LLM usage and summarizing the key differences and challenges. We provide a formalization of the foundations of personalized LLMs that consolidates and expands notions of personalization of LLMs, defining and discussing novel facets of personalization, usage, and desiderata of personalized LLMs. We then unify the literature across these diverse fields and usage scenarios by proposing systematic taxonomies for the granularity of personalization, personalization techniques, datasets, evaluation methods, and applications of personalized LLMs. Finally, we highlight challenges and important open problems that remain to be addressed. By unifying and surveying recent research us
Novice and expert users have different systematic preferences in task-oriented dialogues. However, whether catering to these preferences actually improves user experience and task performance remains understudied. To investigate the effects of expertise-based personalization, we first built a version of an enterprise AI assistant with passive personalization. We then conducted a user study where participants completed timed exams, aided by the two versions of the AI assistant. Preliminary results indicate that passive personalization helps reduce task load and improve assistant perception, but reveal task-specific limitations that can be addressed through providing more user agency. These findings underscore the importance of combining active and passive personalization to optimize user experience and effectiveness in enterprise task-oriented environments.
Large foundation models (LFMs) transform healthcare AI in prevention, diagnostics, and treatment. However, whether LFMs can provide truly personalized treatment recommendations remains an open question. Recent research has revealed multiple challenges for personalization, including the fundamental generalizability paradox: models achieving high accuracy in one clinical study perform at chance level in others, demonstrating that personalization and external validity exist in tension. This exemplifies broader contradictions in AI-driven healthcare: the privacy-performance paradox, scale-specificity paradox, and the automation-empathy paradox. As another challenge, the degree of causal understanding required for personalized recommendations, as opposed to mere predictive capacities of LFMs, remains an open question. N-of-1 trials -- crossover self-experiments and the gold standard for individual causal inference in personalized medicine -- resolve these tensions by providing within-person causal evidence while preserving privacy through local experimentation. Despite their impressive capabilities, this paper argues that LFMs cannot replace N-of-1 trials. We argue that LFMs and N-of-1
Personalization of Large Vision-Language Models (LVLMs) involves customizing models to recognize specific users or object instances and to generate contextually tailored responses. Existing approaches rely on time-consuming training for each item, making them impractical for real-world deployment, as reflected in current personalization benchmarks limited to object-centric single-concept evaluations. In this paper, we present a novel training-free approach to LVLM personalization called \ours. We introduce a comprehensive, real-world benchmark designed to rigorously evaluate various aspects of the personalization task. \ours leverages pre-trained vision foundation models to extract distinctive features, applies retrieval-augmented generation (RAG) techniques to identify instances within visual inputs, and employs visual prompting strategies to guide model outputs. Our model-agnostic vision toolkit enables efficient and flexible multi-concept personalization across both images and videos, without any additional training. We achieve state-of-the-art results, surpassing existing training-based methods.
Personalized search is a problem where models benefit from learning user preferences from per-user historical interaction data. The inferred preferences enable personalized ranking models to improve the relevance of documents for users. However, personalization is also seen as opaque in its use of historical interactions and is not amenable to users' control. Further, personalization limits the diversity of information users are exposed to. While search results may be automatically diversified this does little to address the lack of control over personalization. In response, we introduce a model for personalized search that enables users to control personalized rankings proactively. Our model, CtrlCE, is a novel cross-encoder model augmented with an editable memory built from users' historical interactions. The editable memory allows cross-encoders to be personalized efficiently and enables users to control personalized ranking. Next, because all queries do not require personalization, we introduce a calibrated mixing model which determines when personalization is necessary. This enables users to control personalization via their editable memory only when necessary. To thoroughly e
Facial personalization faces challenges to maintain identity fidelity without disrupting the foundation model's prompt consistency. The mainstream personalization models employ identity embedding to integrate identity information within the attention mechanisms. However, our preliminary findings reveal that identity embeddings compromise the effectiveness of other tokens in the prompt, thereby limiting high prompt consistency and attribute-level controllability. Moreover, by deactivating identity embedding, personalization models still demonstrate the underlying foundation models' ability to control facial attributes precisely. It suggests that such foundation models' knowledge can be leveraged to cure the ill-aligned prompt consistency of personalization models. Building upon these insights, we propose FreeCure, a framework that improves the prompt consistency of personalization models with their latent foundation models' knowledge. First, by setting a dual inference paradigm with/without identity embedding, we identify attributes (e.g., hair, accessories, etc.) for enhancements. Second, we introduce a novel foundation-aware self-attention module, coupled with an inversion-based p
Video personalization methods allow us to synthesize videos with specific concepts such as people, pets, and places. However, existing methods often focus on limited domains, require time-consuming optimization per subject, or support only a single subject. We present Video Alchemist $-$ a video model with built-in multi-subject, open-set personalization capabilities for both foreground objects and background, eliminating the need for time-consuming test-time optimization. Our model is built on a new Diffusion Transformer module that fuses each conditional reference image and its corresponding subject-level text prompt with cross-attention layers. Developing such a large model presents two main challenges: dataset and evaluation. First, as paired datasets of reference images and videos are extremely hard to collect, we sample selected video frames as reference images and synthesize a clip of the target video. However, while models can easily denoise training videos given reference frames, they fail to generalize to new contexts. To mitigate this issue, we design a new automatic data construction pipeline with extensive image augmentations. Second, evaluating open-set video personal
Personalizing Large Language Model (LLM) agents requires conditioning them on user-specific data, creating a critical trade-off between task utility and data disclosure. While the utility of adding user data often exhibits diminishing returns (i.e., submodularity), enabling near-optimal greedy selection, real-world personalization is complicated by structural constraints. These include logical dependencies (e.g., selecting fact A requires fact B), categorical quotas (e.g., select at most one writing style), and hierarchical rules (e.g., select at most two social media preferences, of which at most one can be for a professional network). These constraints violate the assumptions of standard subset selection algorithms. We propose a principled method to formally model such constraints. We introduce a compilation process that transforms a user's knowledge graph with dependencies into a set of abstract macro-facets. Our central result is a proof that common hierarchical and quota-based constraints over these macro-facets form a valid laminar matroid. This theoretical characterization lets us cast structured personalization as submodular maximization under a matroid constraint, enabling
In the personalization process of large-scale text-to-image models, overfitting often occurs when learning specific subject from a limited number of images. Existing methods, such as DreamBooth, mitigate this issue through a class-specific prior-preservation loss, which requires increased computational cost during training and limits user control during inference time. To address these limitations, we propose Mask-Integrated Negative Attention Diffusion (MINDiff). MINDiff introduces a novel concept, negative attention, which suppresses the subject's influence in masked irrelevant regions. We achieve this by modifying the cross-attention mechanism during inference. This enables semantic control and improves text alignment by reducing subject dominance in irrelevant regions. Additionally, during the inference time, users can adjust a scale parameter lambda to balance subject fidelity and text alignment. Our qualitative and quantitative experiments on DreamBooth models demonstrate that MINDiff mitigates overfitting more effectively than class-specific prior-preservation loss. As our method operates entirely at inference time and does not alter the model architecture, it can be directl
Recommender systems are essential for guiding users through the vast and diverse landscape of digital content by delivering personalized and relevant suggestions. However, improving both personalization and interpretability remains a challenge, particularly in scenarios involving limited user feedback or heterogeneous item attributes. In this article, we propose a novel hybrid recommendation framework that combines Graph Attention Networks (GATs) with Large Language Models (LLMs) to address these limitations. LLMs are first used to enrich user and item representations by generating semantically meaningful profiles based on metadata such as titles, genres, and overviews. These enriched embeddings serve as initial node features in a user and movie bipartite graph, which is processed using a GAT based collaborative filtering model. To enhance ranking accuracy, we introduce a hybrid loss function that combines Bayesian Personalized Ranking (BPR), cosine similarity, and robust negative sampling. Post-processing involves reranking the GAT-generated recommendations using the LLM, which also generates natural-language justifications to improve transparency. We evaluated our model on benchm
Large language model (LLM) personalization aims to tailor model behavior to individual users based on their historical interactions. However, its effectiveness is often hindered by two key challenges: the \textit{cold-start problem}, where users with limited history provide insufficient context for accurate personalization, and the \textit{biasing problem}, where users with abundant but skewed history cause the model to overfit to narrow preferences. We identify both issues as symptoms of a common underlying limitation, i.e., the inability to model collective knowledge across users. To address this, we propose a local-global memory framework (LoGo) that combines the personalized local memory with a collective global memory that captures shared interests across the population. To reconcile discrepancies between these two memory sources, we introduce a mediator module designed to resolve conflicts between local and global signals. Extensive experiments on multiple benchmarks demonstrate that LoGo consistently improves personalization quality by both warming up cold-start users and mitigating biased predictions. These results highlight the importance of incorporating collective knowle
Personalized conversational information retrieval (CIR) systems aim to satisfy users' complex information needs through multi-turn interactions by considering user profiles. However, not all search queries require personalization. The challenge lies in appropriately incorporating personalization elements into search when needed. Most existing studies implicitly incorporate users' personal information and conversational context using large language models without distinguishing the specific requirements for each query turn. Such a ``one-size-fits-all'' personalization strategy might lead to sub-optimal results. In this paper, we propose an adaptive personalization method, in which we first identify the required personalization level for a query and integrate personalized queries with other query reformulations to produce various enhanced queries. Then, we design a personalization-aware ranking fusion approach to assign fusion weights dynamically to different reformulated queries, depending on the required personalization level. The proposed adaptive personalized conversational information retrieval framework APCIR is evaluated on two TREC iKAT datasets. The results confirm the effec