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As customer feedback becomes increasingly central to strategic growth, the ability to derive actionable insights from unstructured reviews is essential. While traditional AI-driven systems excel at predicting user preferences, far less work has focused on transforming customer reviews into prescriptive, business-facing recommendations. This paper introduces ReviewSense, a novel prescriptive decision support framework that leverages advanced large language models (LLMs) to transform customer reviews into targeted, actionable business recommendations. By identifying key trends, recurring issues, and specific concerns within customer sentiments, ReviewSense extends beyond preference-based systems to provide businesses with deeper insights for sustaining growth and enhancing customer loyalty. The novelty of this work lies in integrating clustering, LLM adaptation, and expert-driven evaluation into a unified, business-facing pipeline. Preliminary manual evaluations indicate strong alignment between the model's recommendations and business objectives, highlighting its potential for driving data-informed decision-making. This framework offers a new perspective on AI-driven sentiment analy

Auditing is critical to ensuring the fairness and reliability of decision-making systems. However, auditing a black-box system for bias can be challenging due to the lack of transparency in the model's internal workings. In many web applications, such as Yelp, it is challenging, if not impossible, to manipulate their inputs systematically to identify bias in the output. Yelp connects users and businesses, where users identify new businesses and simultaneously express their experiences through reviews. Yelp recommendation software moderates user-provided content by categorizing it into recommended and not-recommended sections. The recommended reviews, among other attributes, are used by Yelp's ranking algorithm to rank businesses in a neighborhood. Due to Yelp's substantial popularity and its high impact on local businesses' success, understanding the bias of its algorithms is crucial. This data-driven study, for the first time, investigates the bias of Yelp's business ranking and review recommendation system. We examine three hypotheses to assess if Yelp's recommendation software shows bias against reviews of less established users with fewer friends and reviews and if Yelp's busin

Business Process Visualisations (BPVs) have become indispensable tools for organisations seeking to enhance their operational efficiency, decision-making capabilities, and overall performance. The burgeoning interest in process modeling and tool development, coupled with the rise of data visualisation field, underscores the significant role of visual tools in leveraging human cognition. Unlike traditional models, data visualisation approaches graphics from a novel angle, emphasising the potency of visual representations. This review aims to integrate the domains of BPV and data visualisation to assess their combined influence on organisational effectiveness comprehensively. Through a meticulous analysis of existing literature, this study aims to amalgamate insights on BPVs impact from a data visualisation standpoint, advocating for a design philosophy that prioritises user engagement to bolster organisational outcomes. Additionally, our systematic review has unveiled promising avenues for future research, identifying underexplored variables that influence the efficacy of BPVs, thereby charting a path for forthcoming scholarly inquiries.

The concept of the sustainable business model describes the rationale of how an organization creates, delivers, and captures value, in economic, social, cultural, or other contexts, in a sustainable way. The process of sustainable business model construction forms an innovative part of a business strategy. Different industries and businesses have utilized sustainable business models concept to satisfy their economic, environmental, and social goals simultaneously. However, the success, popularity, and progress of sustainable business models in different application domains are not clear. To explore this issue, this research provides a comprehensive review of sustainable business models literature in various application areas. Notable sustainable business models are identified and further classified in fourteen unique categories, and in every category, the progress -- either failure or success -- has been reviewed, and the research gaps are discussed. Taxonomy of the applications includes innovation, management and marketing, entrepreneurship, energy, fashion, healthcare, agri-food, supply chain management, circular economy, developing countries, engineering, construction and real e

Since the early 90s, the evolution of the Business Process Management (BPM) discipline has been punctuated by successive waves of automation technologies. Some of these technologies enable the automation of individual tasks, while others focus on orchestrating the execution of end-to-end processes. The rise of Generative and Agentic Artificial Intelligence (AI) is opening the way for another such wave. However, this wave is poised to be different because it shifts the focus from automation to autonomy and from design-driven management of business processes to data-driven management, leveraging process mining techniques. This position paper, based on a keynote talk at the 2025 Workshop on AI for BPM, outlines how process mining has laid the foundations on top of which agents can sense process states, reason about improvement opportunities, and act to maintain and optimize performance. The paper proposes an architectural vision for Agentic Business Process Management Systems (A-BPMS): a new class of platforms that integrate autonomy, reasoning, and learning into process management and execution. The paper contends that such systems must support a continuum of processes, spanning from

The beauty of Information Technology (IT) is with its multifunction nature; it is a support system, a networking system, a storage system, as well as an information facilitator. Aided with their broad line of services, an IT system aims to support or even drive organizations towards desired paths. Trends of IT and information security awareness (ISA) in society today, particularly within the business environment is quite interesting phenomenon. The overviews of the role of IT in the modern world as well as the perception towards ISA are initially introduced. A series of scope are outlined, and also further examination on matter of IT and ISA in the business environment-emphasis on revolution of business with ISA, security threats such as identity thefts, hacking and web harassment, and the different mode of protections that are applied in different business environments. Unfortunately, the advancement of IT is not followed by the awareness of its security issues properly, especially in the context of the business settings and functions. This research and review is expected to influence the awareness of information security issues in business processes.

Business surveys are not generally considered to be longitudinal by design. However, the largest businesses are almost always included in each wave of recurrent surveys because they are essential for producing good estimates; and short-period business surveys frequently make use of rotating panel designs to improve the estimates of change by inducing sample overlaps between different periods. These design features mean that business surveys share some methodological challenges with longitudinal surveys. We review the longitudinal methods and approaches which can be used to improve the design and operation of business surveys, giving examples of their use. We also look in the other direction, considering the aspects of longitudinal analysis which have the potential to improve the accuracy, relevance and interpretation of business survey outputs.

Non-Fungible Tokens (NFTs) are a new development in blockchain technology. News around NFTs is surrounded by skepticism because unrealistically high prices are being paid online for these NFTs which are in the form of apparently simple digital arts and photographs. It is not clear if this is a trend, a hype, a bubble, or a legitimate novel way of holding and trading value. A literature review of peer-reviewed scholarly studies, performed in the context of business and management, is presented here. Moreover, we also discuss open issues, and challenges, and present future research directions. Analysis of these studies reveal that schools of thoughts are divided on the validity of this form of digital tokens. On one hand, there is a lot of criticism but on the other hand, we can find novel business models and applications of NFTs especially the feature of smart contracts. It can, therefore, be concluded that NFTs, even if not in their current form, are here to stay and may promise new ways of protecting digital assets in an immutable and easily traceable form.

This paper analyzes the relation between bank profit performance and business models. Using a machine learning-based approach, we propose a methodological strategy in which balance sheet components' contributions to profitability are the identification instruments of business models. We apply this strategy to the European Union banking system from 1997 to 2021. Our main findings indicate that the standard retail-oriented business model is the profile that performs best in terms of profitability, whereas adopting a non-specialized business profile is a strategic decision that leads to poor profitability. Additionally, our findings suggest that the effect of high capital ratios on profitability depends on the business profile. The contributions of business models to profitability decreased during the Great Recession. Although the situation showed signs of improvement afterward, the European Union banking system's ability to yield returns is still problematic in the post-crisis period, even for the best-performing group.

Business sentiment analysis (BSA) is one of the significant and popular topics of natural language processing. It is one kind of sentiment analysis techniques for business purposes. Different categories of sentiment analysis techniques like lexicon-based techniques and different types of machine learning algorithms are applied for sentiment analysis on different languages like English, Hindi, Spanish, etc. In this paper, long short-term memory (LSTM) is applied for business sentiment analysis, where a recurrent neural network is used. An LSTM model is used in a modified approach to prevent the vanishing gradient problem rather than applying the conventional recurrent neural network (RNN). To apply the modified RNN model, product review dataset is used. In this experiment, 70\% of the data is trained for the LSTM and the rest 30\% of the data is used for testing. The result of this modified RNN model is compared with other conventional RNN models, and a comparison is made among the results. It is noted that the proposed model performs better than the other conventional RNN models. Here, the proposed model, i.e., the modified RNN model approach has achieved around 91.33\% of accuracy

Business process deviance refers to the phenomenon whereby a subset of the executions of a business process deviate, in a negative or positive way, with respect to its expected or desirable outcomes. Deviant executions of a business process include those that violate compliance rules, or executions that undershoot or exceed performance targets. Deviance mining is concerned with uncovering the reasons for deviant executions by analyzing business process event logs. This article provides a systematic review and comparative evaluation of deviance mining approaches based on a family of data mining techniques known as sequence classification. Using real-life logs from multiple domains, we evaluate a range of feature types and classification methods in terms of their ability to accurately discriminate between normal and deviant executions of a process. We also analyze the interestingness of the rule sets extracted using different methods. We observe that feature sets extracted using pattern mining techniques only slightly outperform simpler feature sets based on counts of individual activity occurrences in a trace.

Interactive narratives offer a novel approach to presenting business process models, making them more accessible and collaborative. These narratives create a hyper-textual environment that facilitates knowledge exchange and comprehension for ordinary individuals. However, designing such narratives is complex, as business process modelers must accurately identify and translate the graphic elements of a process model into dynamic narrative elements. This research paper introduces the Scripting Your Process (SYP) method, which provides a systematic approach to designing interactive narratives based on business process models. Following the principles of Design Science Research (DSR), a quasi-experimental study demonstrates and evaluates the SYP method. The results show that the SYP method successfully achieves its objective, contributing to the systematic design of interactive narratives derived from business process models. Consequently, individuals who are not experts in business process management can understand these processes in an engaging and gameful manner.

Blockchain has been proposed to facilitate the enactment of interorganisational business processes. For such processes, blockchain can guarantee the enforcement of rules and the integrity of execution traces - without the need for a centralised trusted party. However, the enactment of interorganisational processes pose manifold challenges. In this work, we ask what answers the research field offers in response to those challenges. To do so, we conduct a systematic literature review (SLR). As our guiding question, we investigate the guarantees and capabilities of blockchain-based enactment approaches. Based on resulting empirical evidence, we develop a taxonomy for blockchain-based enactment. We find that a wide range of approaches support traceability and correctness; however, research focusing on flexibility and scalability remains nascent. For all challenges, we point towards future research opportunities.

Since technology has been involved in the business context, Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and directors due to its importance to overall company performance, especially today in the age of digital transformation. Several models and frameworks have been developed for BITA implementation and for measuring their level of success, each one with a different approach to this desired state. The BITA measurement is one of the main decision-making tools in the strategic domain of companies. In general, the classical-internal alignment is the most measured domain and the external environment evolution alignment is the least measured. This literature review aims to characterize and analyze current research on BITA measurement with a comprehensive view of the works published over the last 15 years to identify potential gaps and future areas of research in the field.

The real-time data collection and automation capabilities offered by the Internet of Things (IoT) are revolutionizing and transforming Business Processes (BPs) into IoT-enhanced BPs, showing high potential for improving sustainability. Although already studied in Business Process Management (BPM), sustainability research has primarily focused on environmental concerns. However, achieving a holistic and lasting impact requires a systematic approach to address sustainability beyond the environmental dimension. This work proposes a conceptual model and a structured methodology with the goal of analyzing the potential of IoT to measure and improve the sustainability of BPs. The conceptual model formally represents key sustainability concepts, linking BPM and IoT by highlighting how IoT devices support and contribute to sustainability. The methodology guides the systematic analysis of existing BPs, identifies opportunities, and implements sustainability-aware, IoT-enhanced BPs. The approach is illustrated through a running example from the tourism domain and a controlled case study in healthcare.

Context is an important factor in computer vision as it offers valuable information to clarify and analyze visual data. Utilizing the contextual information inherent in an image or a video can improve the precision and effectiveness of object detectors. For example, where recognizing an isolated object might be challenging, context information can improve comprehension of the scene. This study explores the impact of various context-based approaches to object detection. Initially, we investigate the role of context in object detection and survey it from several perspectives. We then review and discuss the most recent context-based object detection approaches and compare them. Finally, we conclude by addressing research questions and identifying gaps for further studies. More than 265 publications are included in this survey, covering different aspects of context in different categories of object detection, including general object detection, video object detection, small object detection, camouflaged object detection, zero-shot, one-shot, and few-shot object detection. This literature review presents a comprehensive overview of the latest advancements in context-based object detecti

This review systematically examines the progression of the You Only Look Once (YOLO) object detection algorithms from YOLOv1 to the recently unveiled YOLOv12. Employing a reverse chronological analysis, this study examines the advancements introduced by YOLO algorithms, beginning with YOLOv12 and progressing through YOLO11 (or YOLOv11), YOLOv10, YOLOv9, YOLOv8, and subsequent versions to explore each version's contributions to enhancing speed, detection accuracy, and computational efficiency in real-time object detection. Additionally, this study reviews the alternative versions derived from YOLO architectural advancements of YOLO-NAS, YOLO-X, YOLO-R, DAMO-YOLO, and Gold-YOLO. Moreover, the study highlights the transformative impact of YOLO models across five critical application areas: autonomous vehicles and traffic safety, healthcare and medical imaging, industrial manufacturing, surveillance and security, and agriculture. By detailing the incremental technological advancements in subsequent YOLO versions, this review chronicles the evolution of YOLO, and discusses the challenges and limitations in each of the earlier versions. The evolution signifies a path towards integrating

This paper investigates the "Exploitation Business" model, which capitalizes on information asymmetry to exploit vulnerable populations. It focuses on businesses targeting non-experts or fraudsters who capitalize on information asymmetry to sell their products or services to desperate individuals. This phenomenon, also described as "profit-making activities based on informational exploitation," thrives on individuals' limited access to information, lack of expertise, and Fear of Missing Out (FOMO). The recent advancement of social media and the rising trend of fandom business have accelerated the proliferation of such exploitation business models. Discussions on the empowerment and exploitation of fans in the digital media era present a restructuring of relationships between fans and media creators, highlighting the necessity of not overlooking the exploitation of fans' free labor. This paper analyzes the various facets and impacts of exploitation business models, enriched by real-world examples from sectors like cryptocurrency and GenAI, thereby discussing their social, economic, and ethical implications. Moreover, through theoretical backgrounds and research, it explores similar

Large language models (LLMs) have changed the reality of how software is produced. Within the wider software engineering community, among many other purposes, they are explored for code generation use cases from different types of input. In this work, we present an exploratory study to investigate the use of LLMs for generating smart contract code from business process descriptions, an idea that has emerged in recent literature to overcome the limitations of traditional rule-based code generation approaches. However, current LLM-based work evaluates generated code on small samples, relying on manual inspection, or testing whether code compiles but ignoring correct execution. With this work, we introduce an automated evaluation framework and provide empirical data from larger data sets of process models. We test LLMs of different types and sizes in their capabilities of achieving important properties of process execution, including enforcing process flow, resource allocation, and data-based conditions. Our results show that LLM performance falls short of the perfect reliability required for smart contract development. We suggest future work to explore responsible LLM integrations in