This study considers ChatGPT as an information source, investigating the information needs that people come to ChatGPT with and the information practices that ChatGPT supports, through a qualitative content analysis of 205 user vignettes. The findings show that ChatGPT is used in a range of life domains (home/family, work, leisure, etc.) and for a range of human needs (writing/editing, learning, simple programming tasks, etc.), constituting the information needs that people use ChatGPT to address. Related to these information needs, the findings show six categories of information practices that ChatGPT supports: Writing, Deciding, Identifying, Ideating, Talking, and Critiquing. This work suggests that, in the AI age, information need should be conceptualized not just as a matter of "getting questions answered" or even "making sense," but as skillfully coping in the world, a notion that includes both understanding and action. This study leads to numerous opportunities for future work at the junction of generative AI and information needs, seeking, use and experience.
Independent navigation in unfamiliar environments remains a major challenge for blind and visually impaired individuals, despite the availability of assistive technologies. This paper presents the results of a fully accessible online survey investigating navigation experiences, challenges, and technology preferences among people with visual impairments worldwide. The survey was distributed through individuals and organizations supporting visually impaired communities. Our results indicate that smartphone-based applications are the most used digital navigation aids, while a substantial proportion of participants report not using any assistive navigation technology due to cost, accessibility, or usability barriers. Participants reported persistent difficulties in obstacle detection, wayfinding, and navigation in complex environments. Despite a widespread focus on smartphone-based solutions, they expressed a clear preference for wearable and hands-free systems, highlighting a gap between current technology use and user needs. The findings provide a user-centered overview of navigation needs and offer insights into the design and evaluation of future assistive navigation systems.
Data privacy legislation, such as GDPR and CCPA/CPRA, has rendered data privacy law compliance a requirement of all software systems. Developers need to implement various kinds of functionalities to cover law needs, including user rights and law principles. As data compliance is tightly coupled with legal knowledge, it is not always easy to perform such integrations in software systems. Prior studies have focused on developers' understanding of privacy principles, such as Privacy by Design, and have examined privacy techniques used in the software industry. Nevertheless, emerging developer needs that can assist in privacy law compliance have not been examined but are useful in understanding what development automation tools, such as Generative AI, need to cover to make the compliance process more straightforward and seamless within the development process. In this work, we present a survey that examines the above needs with the participation of 68 developers, while we have examined which factors affect practitioners' needs. Most developers express a need for more automated tools, while privacy experience increases practitioners' concerns for privacy tools. Our results can assist pr
We propose and demonstrate the DisasterNeedFinder framework in order to provide appropriate information support for the Noto Peninsula Earthquake. In the event of a large-scale disaster, it is essential to accurately capture the ever-changing information needs. However, it is difficult to obtain appropriate information from the chaotic situation on the ground. Therefore, as a data-driven approach, we aim to pick up precise information needs at the site by integrally analyzing the location information of disaster victims and search information. It is difficult to make a clear estimation of information needs by just analyzing search history information in disaster areas, due to the large amount of noise and the small number of users. Therefore, the idea of assuming that the magnitude of information needs is not the volume of searches, but the degree of abnormalities in searches, enables an appropriate understanding of the information needs of the disaster victims. DNF has been continuously clarifying the information needs of disaster areas since the disaster strike, and has been recognized as a new approach to support disaster areas by being featured in the major Japanese media on se
As more physics educators are developing courses and programs to prepare students for careers in quantum information science, understanding the quantum industry's future workforce needs has become increasingly important. As part of ongoing efforts to understand the knowledge and skills needed for various job roles, we interviewed quantum industry professionals in managerial positions about workforce needs. Through thematic analysis, we identify two broad themes about projected needs. First, managers anticipate a need for a range of educational levels from bachelors to PhDs in physics, engineering, and computer science to fill the needs of roles spanning manufacturing to innovation. Second, managers anticipate an increased need for individuals who can apply quantum information science knowledge across fields. These results provide insights for physics educators about course and program development: continued investment in quantum information science education at all levels is valuable, and greater emphasis should be placed on applications of quantum science.
A community needs assessment is a tool used by non-profits and government agencies to quantify the strengths and issues of a community, allowing them to allocate their resources better. Such approaches are transitioning towards leveraging social media conversations to analyze the needs of communities and the assets already present within them. However, manual analysis of exponentially increasing social media conversations is challenging. There is a gap in the present literature in computationally analyzing how community members discuss the strengths and needs of the community. To address this gap, we introduce the task of identifying, extracting, and categorizing community needs and assets from conversational data using sophisticated natural language processing methods. To facilitate this task, we introduce the first dataset about community needs and assets consisting of 3,511 conversations from Reddit, annotated using crowdsourced workers. Using this dataset, we evaluate an utterance-level classification model compared to sentiment classification and a popular large language model (in a zero-shot setting), where we find that our model outperforms both baselines at an F1 score of 9
The need for the maintenance of railway track systems have been increasing. Traditional methods that are currently being used are either inaccurate, labor and time intensive, or does not enable continuous monitoring of the system. As a result, in-service train vibrations have been shown to be a cheaper alternative for monitoring of railway track systems. In this paper, a method is proposed to detect different maintenance needs of railway track systems using a single pass of train direction. The DR-Train dataset that is publicly available was used. Results show that by using a simple classifier such as the k-nearest neighbor (k-NN) algorithm, the signal energy features of the acceleration data can achieve 76\% accuracy on two types of maintenance needs, tamping and surfacing. The results show that the transverse direction is able to more accurately detect maintenance needs, and triaxial accelerometer can give further information on the maintenance needs. Furthermore, this paper demonstrates the use of multi-label classification to detect multiple types of maintenance needs simultaneously. The results show multi-label classification performs only slightly worse than the simple binary
Living needs refer to the various needs in human's daily lives for survival and well-being, including food, housing, entertainment, etc. On life service platforms that connect users to service providers, such as Meituan, the problem of living needs prediction is fundamental as it helps understand users and boost various downstream applications such as personalized recommendation. However, the problem has not been well explored and is faced with two critical challenges. First, the needs are naturally connected to specific locations and times, suffering from complex impacts from the spatiotemporal context. Second, there is a significant gap between users' actual living needs and their historical records on the platform. To address these two challenges, we design a system of living NEeds predictiON named NEON, consisting of three phases: feature mining, feature fusion, and multi-task prediction. In the feature mining phase, we carefully extract individual-level user features for spatiotemporal modeling, and aggregated-level behavioral features for enriching data, which serve as the basis for addressing two challenges, respectively. Further, in the feature fusion phase, we propose a ne
Explainability and transparency of AI systems are undeniably important, leading to several research studies and tools addressing them. Existing works fall short of accounting for the diverse stakeholders of the AI supply chain who may differ in their needs and consideration of the facets of explainability and transparency. In this paper, we argue for the need to revisit the inquiries of these vital constructs in the context of LLMs. To this end, we report on a qualitative study with 71 different stakeholders, where we explore the prevalent perceptions and needs around these concepts. This study not only confirms the importance of exploring the ``who'' in XAI and transparency for LLMs, but also reflects on best practices to do so while surfacing the often forgotten stakeholders and their information needs. Our insights suggest that researchers and practitioners should simultaneously clarify the ``who'' in considerations of explainability and transparency, the ``what'' in the information needs, and ``why'' they are needed to ensure responsible design and development across the LLM supply chain.
Measurement uncertainty is key to assessing, stating and improving the reliability of measurements. An understanding of measurement uncertainty is the basis for confidence in measurements and is required by many communities; among others in national metrology institutes, accreditation bodies, calibration and testing laboratories, as well as in legal metrology, at universities and in different metrology fields. An important cornerstone to convey an understanding of measurement uncertainty is to provide training. This article identifies the status and the needs for training on measurement uncertainty in each of the above communities as well as among those teaching uncertainty. It is the first study to do so across many different disciplines, and it merges many different sources of information with a focus on Europe. As a result, awareness on the training needs of different communities is raised and teachers of uncertainty are supported in addressing their audiences' needs, in improving their uncertainty-specific pedagogical knowledge and by suggestions for training materials and tools. The three needs that are most commonly encountered in the communities requiring an understanding of
Modern software systems are becoming increasingly complex and opaque. The integration of explanations within software has shown the potential to address this opacity and can make the system more understandable to end-users. As a result, explainability has gained much traction as a non-functional requirement of complex systems. Understanding what type of system requires what types of explanations is necessary to facilitate the inclusion of explainability in early software design processes. In order to specify explainability requirements, an explainability taxonomy that applies to a variety of different software types is needed. In this paper, we present the results of an online survey with 84 participants. We asked the participants to state their questions and confusions concerning their three most recently used software systems and elicited both explicit and implicit explainability needs from their statements. These needs were coded by three researchers. In total, we identified and classified 315 explainability needs from the survey answers. Drawing from a large pool of explainability needs and our coding procedure, we present two major contributions of this work: 1) a taxonomy for
Throughout their history, homo sapiens have used technologies to better satisfy their needs. The relation between needs and technology is so fundamental that the US National Research Council defined the distinguishing characteristic of technology as its goal "to make modifications in the world to meet human needs". Artificial intelligence (AI) is one of the most promising emerging technologies of our time. Similar to other technologies, AI is expected "to meet [human] needs". In this article, we reflect on the relationship between needs and AI, and call for the realisation of needs-aware AI systems. We argue that re-thinking needs for, through, and by AI can be a very useful means towards the development of realistic approaches for Sustainable, Human-centric, Accountable, Lawful, and Ethical (HALE) AI systems. We discuss some of the most critical gaps, barriers, enablers, and drivers of co-creating future AI-based socio-technical systems in which [human] needs are well considered and met. Finally, we provide an overview of potential threats and HALE considerations that should be carefully taken into account, and call for joint, immediate, and interdisciplinary efforts and collabora
The transition to a climate-neutral energy system demands large-scale renewable generation expansion, which requires substantial amounts of bulk materials like steel, cement, and polymers. The production of these materials represents an additional energy demand for the system, creating an energy-material feedback loop. Current energy system models lack a complete representation of this feedback loop. Material requirements of energy system transformation have been studied in a retrospective approach, not allowing them as a consideration in system design. To address this gap, we integrate bulk material demand and production as endogenous factors into energy system optimization using PyPSA-Eur. Our approach links infrastructure expansion with industrial energy needs to achieve a minimum-cost equilibrium. Applying this model to Germany's transition to climate neutrality by 2045, we find that accounting for material needs increases annual bulk material demands by 3-9 %, shifts preferences from solar to wind and from local production of hydrogen to ship imports, and shows distinct industrial process route choices. These findings suggests that energy-material feedbacks should be considere
We investigate research challenges and opportunities for visualization in motion during outdoor physical activities via an initial corpus of real-world recordings that pair egocentric video, biometrics, and think-aloud observations. With the increasing use of tracking and recording devices, such as smartwatches and head-mounted displays, more and more data are available in real-time about a person's activity and the context of the activity. However, not all data will be relevant all the time. Instead, athletes have information needs that change throughout their activity depending on the context and their performance. To address this challenge, we describe the collection of a diverse corpus of information needs paired with contextualizing audio, video, and sensor data. Next, we propose a first set of research challenges and design considerations that explore the difficulties of visualizing those real data needs in-context and demonstrate a prototype tool for browsing, aggregating, and analyzing this information. Our ultimate goal is to understand and support embedding visualizations into outdoor contexts with changing environments and varying data needs.
Context and Motivation: The increasing complexity of modern software systems often challenges users' abilities to interact with them. Taking established quality attributes such as usability and transparency into account can mitigate this problem, but often do not suffice to completely solve it. Recently, explainability has emerged as essential non-functional requirement to help overcome the aforementioned difficulties. Question/problem: User preferences regarding the integration of explanations in software differ. Neither too few nor too many explanations are helpful. In this paper, we investigate the influence of a user's subjective mood and objective demographic aspects on explanation needs by means of frequency and type of explanation. Principal ideas/results: Our results reveal a limited relationship between these factors and explanation needs. Two significant correlations were identified: Emotional reactivity was positively correlated with the need for UI explanations, while a negative correlation was found between age and user interface needs. Contribution: As we only find very few significant aspects that influence the need for explanations, we conclude that the need for exp
Explainability, i.e. the ability of a system to explain its behavior to users, has become an important quality of software-intensive systems. Recent work has focused on methods for generating explanations for various algorithmic paradigms (e.g., machine learning, self-adaptive systems). There is relatively little work on what situations and types of behavior should be explained. There is also a lack of support for eliciting explainability requirements. In this work, we explore the need for explanation expressed by users in app reviews. We manually coded a set of 1,730 app reviews from 8 apps and derived a taxonomy of Explanation Needs. We also explore several approaches to automatically identify Explanation Needs in app reviews. Our best classifier identifies Explanation Needs in 486 unseen reviews of 4 different apps with a weighted F-score of 86%. Our work contributes to a better understanding of users' Explanation Needs. Automated tools can help engineers focus on these needs and ultimately elicit valid Explanation Needs.
Despite the increasing presence of AI assistants in Integrated Development Environments (IDEs), it remains unclear what different groups of developers actually need from these tools and which features are likely to be implemented in practice. To investigate this gap, we conducted a two-phase study. First, we interviewed 35 professional developers from three user groups (Adopters, Churners, and Non-Users) to uncover unmet needs and expectations. Our analysis revealed five key areas of need distinctly distributed across practitioners' groups: Technology Improvement, Interaction, and Customization, as well as Simplifying Skill Building, and Programming Tasks. We then examined the feasibility of addressing selected needs through an internal prediction market involving 102 practitioners. The results demonstrate a strong alignment between the developers' needs and the practitioners' judgment for features focused on implementation and context awareness. However, features related to proactivity and maintenance remain both underestimated and technically unaddressed. Our findings reveal gaps in current AI support and provide practical directions for developing more effective and sustainable
Conversational recommender systems (CRSs) aim to understand the information needs and preferences expressed in a dialogue to recommend suitable items to the user. Most of the existing conversational recommendation datasets are synthesized or simulated with crowdsourcing, which has a large gap with real-world scenarios. To bridge the gap, previous work contributes a dataset E-ConvRec, based on pre-sales dialogues between users and customer service staff in E-commerce scenarios. However, E-ConvRec only supplies coarse-grained annotations and general tasks for making recommendations in pre-sales dialogues. Different from that, we use real user needs as a clue to explore the E-commerce conversational recommendation in complex pre-sales dialogues, namely user needs-centric E-commerce conversational recommendation (UNECR). In this paper, we construct a user needs-centric E-commerce conversational recommendation dataset (U-NEED) from real-world E-commerce scenarios. U-NEED consists of 3 types of resources: (i) 7,698 fine-grained annotated pre-sales dialogues in 5 top categories (ii) 333,879 user behaviors and (iii) 332,148 product knowledge tuples. To facilitate the research of UNECR, we
We take an axiomatic approach to study redistribution problems when agents report income and needs. We formalize axioms reflecting ethical and operational principles such as additivity, impartiality and individual rationality. Different combinations of those axioms characterize three focal rules (laissez faire, full redistribution, and need-adjusted full redistribution) as well as compromises among them. We also uncover the structure of those compromises exploring the Lorenz dominance criterion as well as majority voting. Our analysis provides an axiomatic justification for a linear income tax system. We conclude our analysis resorting to Eurostat's Household Budget Survey from where we illustrate the different redistribution patterns accounting for needs across European countries.
Living needs are the needs people generate in their daily lives for survival and well-being. On life service platforms like Meituan, user purchases are driven by living needs, making accurate living need predictions crucial for personalized service recommendations. Traditional approaches treat this prediction as a closed-set classification problem, severely limiting their ability to capture the diversity and complexity of living needs. In this work, we redefine living need prediction as an open-set classification problem and propose PIGEON, a novel system leveraging large language models (LLMs) for unrestricted need prediction. PIGEON first employs a behavior-aware record retriever to help LLMs understand user preferences, then incorporates Maslow's hierarchy of needs to align predictions with human living needs. For evaluation and application, we design a recall module based on a fine-tuned text embedding model that links flexible need descriptions to appropriate life services. Extensive experiments on real-world datasets demonstrate that PIGEON significantly outperforms closed-set approaches on need-based life service recall by an average of 19.37%. Human evaluation validates the